Privacy Policy
Last updated: 8th April 2026
This Privacy Policy explains how Quest Healthcare (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Quest Healthcare is a UK-based organisation specialising in the manufacture of pharmaceutical products, including non-sterile and specialist formulations.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: [Insert Contact Email]
Information We Collect
We may collect and process the following personal data when you interact with our website.
Information you provide via our contact forms or direct communication may include your full name, work email address, telephone number, organisation or company name, the nature of your enquiry, and any information you choose to include in your message.
We also collect certain information automatically when you visit our website, including your IP address, browser type and version, device information, pages visited, and time spent on the site.
We do not intentionally collect special category data, including personal health or medical information, through this website.
Contact Forms
When you submit an enquiry through our website, we collect your information in order to respond to your enquiry, provide relevant information about our products and services, assess your request, and direct it to the appropriate team within our organisation.
Information submitted through contact forms is used strictly for business communication purposes and will not be used for unrelated marketing unless you have explicitly opted in to receive such communications.
Important Notice Regarding Sensitive Information
Our website and contact forms are not intended for the submission of sensitive personal data, including medical or health-related information.
Please do not include patient data, prescriptions, or confidential medical information in any message submitted through this website. If such information is provided, it will be handled in accordance with applicable data protection laws but may be deleted where it is not required.
How We Use Your Information
We use your personal data to respond to enquiries and requests, communicate with prospective and existing clients or partners, provide information about our services, improve our website and user experience, maintain the security of our website, and prevent misuse.
Where you contact us via our website, the lawful basis for processing your data is our legitimate interest in responding to enquiries and conducting business communications.
Where consent is required, for example in relation to optional marketing communications, we will obtain your consent before processing your data for that purpose.
Marketing Communications
Where you have explicitly opted in, we may use your contact details to send you updates about our services, products, or relevant information.
You can withdraw your consent at any time by contacting us or by using any unsubscribe options provided in communications.
How Enquiries Are Handled
Information submitted through our website may be processed internally and shared with relevant team members to ensure your enquiry is handled appropriately and efficiently.
We take reasonable steps to ensure that only authorised personnel have access to your information.
Cookies
Our website may use cookies to enhance your browsing experience and to help us understand how visitors interact with our website.
Cookies may be used to support website functionality, improve performance, and analyse usage patterns.
You can control or disable cookies through your browser settings.
Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted third-party service providers who support our website and business operations, such as hosting providers or IT support services. We may also share data with professional advisers or regulatory authorities where required to comply with legal obligations.
All third parties are required to respect the security of your personal data and to process it in accordance with applicable data protection laws.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries and complying with legal or regulatory requirements.
Your Rights
Under UK data protection law, you have the right to request access to your personal data, request correction of inaccurate or incomplete data, request erasure of your data, object to or restrict processing, request the transfer of your data to another party, and withdraw consent where processing is based on consent.
To exercise any of your rights, please contact us at: [Insert Contact Email]
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. Any updates will be posted on this page with a revised “Last updated” date.